1. Freepbx Export System Recordings
2. Freepbx System Recordings Settings
3. Freepbx System Recordings Location
4. Freepbx System Recordings Format

• Asterisk uses several directories on a Linux system to manage the various aspects of the system, such as voicemail recordings, voice prompts, and configuration files. This section discusses the necessary directories, all of which are created during installation and configured in the asterisk.conf file.
• Assuming you have done a solid discovery, you now need to setup the system recordings for your IVR and any other things you need that will have sounds. Typically I see 3 sounds needed for almost every system.

I would consider a DAS storage solution. As you mentioned, you can run into issues if you use a network storage device and it becomes unavailable. I would also advise against using SMB/CIFS. I would recommend an NFS share if going that route. The only thing that can help you deal with the network storage issue though is;

DOCS

FreePBX is an all-in-one IP PBX that is completely Free to download and install onto your own hardware and includes all the basic elements you need to build a phone system. It is supported by Sangoma developers and by a global community of enthusiasts which help make FreePBX the most popular open-sourced IP-PBX on the market to date.

Changing the path is relatively simple in newer FreePBX versions. I think you have to unhide some read only settings but you can change it right in the GUI.

But it sounds like you've got this far and you are running into an issue with the CDR report not reflecting the change. You are speaking about the 'Reports -> CDR Report' correct? Not the commercial 'Call Recordings' Report? Or the UCP?

How are you testing that it doesn't work? Are you just changing the call recording location and trying to browse old recordings? Or are you recording a new call after the change?

I would give this a read if you haven't, it sounds very similar.

They mention that you need to rsync old recordings (if you are only testing those) which is why I asked how you are testing.

This article explains how to create system recordings within the Elastix system which can be used in an IVR or for an Announcement. The instructions below assume you are recording using a phone (physical or soft phone) and were written using Elastix version 2.3.0r8 (64-bit version of the Elastix distro).

7 Steps total

Step 1: Login to Elastix

Open the web interface of your Elastix server.
If you get a message about the site's security certificate, click the link that says Continue to this website.
Login with an Elastix user account that is a member of the Elastix administrator's group.

Step 2: Find the System Recordings Area

After logging in, click on the PBX tab. On the PBX Configuration menu on the left-hand side of the screen, click on System Recordings.

Step 3: Setup for Adding a Recording

Freepbx Export System Recordings

After you click on System Recordings, you will be redirected to the Add Recording menu. Enter the extension number of the phone that will be used to do the recording, and then click Go.

Type a name in the Name this Recording box, but we do not need to click Save until the recording has been made and we are satisfied with it.

Step 4: Record from a Phone and Save

On the phone with the extension number mentioned in the previous step, dial *77 and press Send.
As soon as the call is connected, you will hear a beep, which means the recording has begun.
When finished recording, press the pound key (#). You will then hear an automated menu play telling you that you can press 1 to listen to the recording or press *# to re-record. Please be advised that when you press *# to re-record, the recording starts instantly. You may hear part of a beep at most, but start speaking as soon as you press *# (and then press # once you have finished recording).

Once you are satisfied with the recording, go back to the Add Recording menu from the previous step and save your recording. You should see a message that your recording was saved, and you should see it in the list of recordings on the right-hand side of the screen.

Step 5: Check Your Work

To verify the recording was captured on the server, click on the name of the recording in the list of recordings to reach the Edit Recording menu.
The recording you created should be the only one in the list of files. Click the sound icon to download the recording to your computer.
You can also add other system recordings that will follow / precede the sound that you recorded.

Step 6: If You Just Want to Edit a Recording...

You may just be wanting to edit an existing recording rather than create a new one. If that is the case, follow the steps above to add the new recording, but when you reach the Edit Recording menu, remove the recording. This will not remove the sound you recorded but rather just the recording object within Elastix.

Then, click on the recording whose message you want to change to get to the Edit Recording menu and select the new file that was recorded from the dropdown list. Then click Save.

Step 7: Deleting Sound Files from the Server

Freepbx System Recordings Settings

If server storage fills up and sounds need to be deleted, one can utilize WinSCP to manage files on the Elastix server. To do this open WinSCP using the default settings, connect to the ip address or DNS name of your Elastix server with either root permissions or is a member of the Elastix administrator group. Then, in the right-hand pane (Elastix server's disk), navigate to /var/lib/asterisk/sounds/custom. Everything in that folder is a custom sound recorded from an extension and can easily be deleted. Delete anything not needed.

Be careful not to delete any recordings that are being used as part of an IVR, Announcement, etc.!

Freepbx System Recordings Location

1 Comment

Freepbx System Recordings Format

• Jalapeno
  Supukudruku Apr 22, 2015 at 05:36pm

  This was so helpful! Thank you so much!!!! We have been trying to get this working forever. I probably should have started here first!